Refund policy

Return and Refund Policy

At nuvieight, we stand behind the quality of our products. If you are not completely satisfied with your purchase, we offer a money-back guarantee on all unopened products.

Eligibility

To be eligible for a refund, your item must be unopened, unused, and in its original packaging with all seals intact. Refund requests must be made within 30 days of the delivery date. Opened or partially used products are not eligible for a refund due to the nature of dietary supplements and for health and safety reasons.

How to Request a Refund

To start a return, contact us at info@nuvieight.com with your order number and the reason for your return. Our team will respond within 1 to 2 business days with return instructions, including the return shipping address. Please do not send your purchase back without contacting us first, as unauthorized returns cannot be processed.

Return Shipping

Customers are responsible for return shipping costs unless the product arrived damaged, defective, or incorrect. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

Refund Processing

Once your return is received and inspected, we will notify you by email of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5 to 10 business days. Please note that your bank or card issuer may require additional time to post the refund to your account.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us at info@nuvieight.com within 7 days of delivery with a photo of the product and packaging. We will arrange a replacement or full refund at no cost to you.

Questions

If you have any questions about our return and refund policy, contact us at info@nuvieight.com.